|Head of Corporate Services|
|Mrs Patricia Ward||Tel: 028 8241 1485|
|Corporate Information Manager|
|Mr Nigel McCosker||Tel: 028 8241 1553|
|Mrs Angela Devine||Tel: 028 8241 1412|
Corporate Services is responsible for the day to day management and development of a range of Corporate functions, including:
The Western Region uses a Balanced Scorecard and Target Monitor as its Business Planning tools. Annual corporate priorities are cascaded throughout the Western Region by Business Plan Facilitators from each Department/Division, and used to create informed and consistent business plans, which allow staff members at all levels to identify with Corporate Strategy. EAWR is committed to continuous improvement, and sees customer satisfaction and quality as a key focus. As well as a well embedded corporate strategy and business planning process, EAWR has a wide range of continuous improvement practices in place in order to deliver on its vision and mission.
Freedom of Information
The Western Region makes a wide variety of information available to the public both through its website and in response to individual Freedom of Information and Data Protection requests. Support is provided to schools to help them better understand and comply with the public information access rights that now exist. Implementation of the Western Region's Record Management Policy and associated staff guidance ensures the Western Region's compliance with its obligations as a custodian of public records.
The Communications Office works towards implementation of the Western Region's Corporate Communication Strategy and Action Plan, including Crisis Communications. The Communications Office liaises with the media in regard to enquiries about the Western Region's services. There is a major focus on internal communications, particularly in this time of major change. A range of measures have been put in place to ensure that staff members are continuously updated on progress in regard to the Review of Public Administration.
Five Board Advertising Service
The EAWR provides an Advertising Service to a number of educational organisations (presently the five EAs and CCEA), in the areas of recruitment and public notices (tenders and development proposals). The Service aims to ensure that it continues to remain self-financing and its customer base continues to grow.
Corporate Risk Management
The Western Region's Risk Register identifies key risks that could militate against the achievement of key statutory and business objectives and the action being taken to reduce those risks. The document is considered to be a live document as the mitigation of risks is under continuous review. These corporate risks are cascaded through the Western Region to facilitate the development of Departmental, Divisional and Section Risk Registers. The Corporate Risk Register is reviewed quarterly by Senior Management and the Audit Committee.